Shipping Policy

Shipping & Delivery Policy

Welcome to The Wrist Aura, proudly owned and operated by BALKARAN SINGH. We are committed to delivering your watches safely, securely, and within the estimated delivery timeframe.

Please review our shipping guidelines below.

1. Order Processing Time

All orders are generally processed and dispatched within 1–3 business days, excluding Sundays and public holidays.
Processing begins after successful order confirmation.
Once your order is handed over to our shipping partner, you will receive a shipping confirmation via email or SMS, along with tracking details where available.

2. Delivery Timelines

We offer delivery across India through reliable courier partners.
Estimated delivery time: Approximately 5–7 working days after dispatch, depending on your location.
Metro and major cities may receive orders sooner, while remote locations may require additional time.
Delivery timelines are estimates and may occasionally be affected by weather conditions, courier delays, public holidays, festive periods, or other unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
Any applicable free-shipping offers will be displayed on the website or during checkout.

4. Order Tracking

Once your watch has been dispatched, tracking details will be shared via email or SMS, where applicable.
You can use the tracking number or tracking link provided to monitor your shipment.
Tracking information may take up to 24 hours to become active or update on the courier partner's website.

5. Damaged or Tampered Shipments

If your package appears visibly damaged, opened, or tampered with at the time of delivery, please notify the delivery person and contact our support team immediately.
If possible, take clear photographs or a video of the package before opening it.
For missing items, incorrect products, or delivery discrepancies, please contact us within 48 hours of the marked delivery date.

6. Delivery Address Changes

Please carefully verify your shipping and billing details before completing your order.
Once an order has been shipped, the delivery address generally cannot be changed.
If you need to update your address before dispatch, contact our support team as soon as possible. We will try to assist you where possible.

7. Failed Delivery Attempts

If a courier partner is unable to deliver your order because of an incorrect address, unavailable recipient, or other delivery-related issue, additional delivery attempts may be made according to the courier partner's procedures.

Please ensure that your phone number and shipping address are accurate and that someone is available to receive the package.