Return & Refund Policy

Cancellation & Refund Policy

At RoyalSole, we are committed to providing a smooth, transparent, and reliable shopping experience. Please read our Cancellation, Return, Exchange, and Refund Policy carefully before placing your order.

1. Order Cancellation

  • Customers may request cancellation within 24 hours of placing the order, provided the order has not been shipped.

  • Once the watch has been dispatched from our warehouse, the order cannot be canceled.

  • To request a cancellation, please contact our customer support team as soon as possible.

2. Return & Exchange Eligibility

We accept return or exchange requests within 7 days of delivery for eligible cases.

To qualify for a return or exchange:

  • The watch must be unused and unworn.

  • The watch must be returned in its original condition.

  • All original packaging, tags, accessories, and documentation must be included.

  • The watch must not have any scratches, dents, damage, or signs of misuse.

  • Any protective stickers or films should remain intact where applicable.

Returns or exchanges may be accepted in the following cases:

  • Manufacturing defect

  • Wrong watch delivered

  • Incorrect variant or model received

  • Damaged product received

  • Incorrect size or specification received, where applicable

3. Watch Inspection

All returned watches are subject to inspection by our quality-control team.

The return or refund will only be approved after the product has been received and inspected. If the returned watch shows signs of use, physical damage, modification, or misuse, the return request may be rejected.

For certain watch-related issues, our team may request clear photos or videos of the product before approving a return.

4. Refund Process

  • Once we receive and inspect the returned watch, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed to the original payment method used for the purchase.

  • Refunds are generally credited within 5–7 business days after approval, depending on your bank, payment provider, or financial institution.

  • Shipping charges, if applicable, may be non-refundable unless the return is due to an incorrect, defective, or damaged product.

5. Non-Returnable Conditions

Returns or refunds will not be accepted if:

  • The watch has been worn or used.

  • The watch has been scratched, damaged, modified, opened, or tampered with.

  • The watch has been damaged due to improper handling or misuse.

  • The watch has been exposed to water or moisture contrary to the product's specifications.

  • Original packaging, tags, accessories, or documentation are missing.

  • The product is returned without prior approval from RoyalSole.

  • The return request is made after the 7-day return period.

  • Damage occurs after delivery due to accidental or improper use.

6. Return Shipping

For approved returns caused by a manufacturing defect, wrong product, or damaged product received, RoyalSole may provide return-shipping assistance as applicable.

For other eligible return or exchange requests, return shipping charges may be the customer's responsibility.

Please contact our support team before sending any product back. Unauthorized returns may not be accepted.

7. Exchange Policy

If you receive an incorrect, defective, or damaged watch, we may offer a replacement subject to product availability and inspection.

If the same product is unavailable, RoyalSole may provide an alternative resolution, including a refund where applicable.

8. Contact Us

For cancellation, return, exchange, or refund-related inquiries, please contact us:

Email: Royalsolecare@gmail.com
Customer Support: +91 98763 70073

Our support team will assist you with your request and guide you through the applicable return or refund process.

RoyalSole reserves the right to inspect returned products and determine eligibility in accordance with this policy.