Frequently Asked Questions (FAQs)

1. What is The Wrist Aura?

The Wrist Aura is an online watch store offering a curated collection of stylish and premium-looking timepieces for customers across India.

2. Where does The Wrist Aura deliver?

We currently offer shipping across India.

3. How long does delivery take?

Orders are generally processed within 1–3 business days and typically delivered within 5–7 working days after dispatch, depending on your location and courier service.

4. How can I track my order?

Once your order has been dispatched, tracking details will be shared via email or SMS, where applicable. You can use the tracking number or tracking link to monitor your shipment.

Please allow up to 24 hours for tracking information to become active.

5. Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided the watch has not yet been shipped.

Once the order has been dispatched, cancellation may no longer be possible.

6. Can I return or exchange a watch?

Yes. Eligible watches may be returned or exchanged within 7 days of delivery, subject to our return conditions.

The watch must be unused, unworn, and returned with its original packaging, tags, accessories, and documentation.

Please refer to our Cancellation & Refund Policy for complete details.

7. What if I receive a damaged or incorrect watch?

If you receive a damaged, defective, or incorrect watch, please contact us as soon as possible.

We may request clear photographs or videos of the product and packaging to help us investigate and resolve the issue.

8. How long does a refund take?

Once your returned watch has been received and inspected, an approved refund is generally processed within 5–7 business days to the original payment method.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

9. What payment methods do you accept?

Depending on availability, we may accept:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Cash on Delivery (COD)

Available payment options will be displayed during checkout.

10. Is Cash on Delivery available?

COD may be available for selected locations and orders. Availability is determined during checkout.

11. Are the watches water-resistant?

Water resistance varies by watch model.

Please check the individual product listing for the specific water-resistance information before exposing your watch to water.

If no water-resistance rating is specified, we recommend keeping the watch away from water and moisture.

12. Can I wear my watch while swimming or showering?

Only wear a watch in water if its specifications specifically indicate that it is suitable for that activity.

Water resistance does not necessarily mean a watch is suitable for swimming, showering, diving, or prolonged water exposure.

13. What type of movement does the watch have?

Movement type varies by product. Individual product pages provide the relevant movement information where available, such as quartz, automatic, or mechanical.

Please check the specific product listing for details.

14. Do automatic watches need a battery?

Generally, automatic watches are powered by the movement of the wearer's wrist rather than a conventional battery.

However, movement specifications vary by model, so please refer to the individual product listing.

15. How should I take care of my watch?

We recommend:

Keeping the watch clean and dry.
Avoiding unnecessary impacts.
Keeping it away from harsh chemicals.
Following the water-resistance specifications.
Storing it safely when not in use.
Following the care instructions provided for the specific watch.

For more information, please refer to our Watch Care Guide.

16. Can I change my delivery address after placing an order?

If your order has not been shipped, contact us immediately and we will try to assist you.

Once the order has been dispatched, the delivery address generally cannot be changed.

17. What should I do if my package arrives damaged or tampered with?

If the package appears visibly damaged or tampered with, please notify the delivery person and contact us immediately.

Where possible, take clear photographs or a video of the package before opening it.

18. Do you ship internationally?

Currently, The Wrist Aura ships within India only.

International shipping may be introduced in the future.

19. How can I contact The Wrist Aura?

You can contact our support team through:

Email: Royalsolecare@gmail.com
Phone / WhatsApp: +91 98763 70073
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM

We aim to respond to customer inquiries within 24 business hours.

20. Where can I find complete information about my order?

Your order confirmation and shipping updates will contain important information about your purchase.

For product specifications, return conditions, shipping details, and other policies, please refer to the relevant sections of The Wrist Aura website.